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Terms And Conditions

The following document is in your benefit, while you are accessing the site and its services provided to you. Please keep in mind certain terms & conditions.

Introduction is a website providing services all over India and sending you incredible lovely gifts & cards at your doorstep. All products, services and information displayed on are to put forward your order that you buy which shall be subject to the terms and conditions as listed below. reserves the rights to accept or reject your order and inform you by email or message regarding the confirmation of your order. After verifying your contact details, we will process your order.

Images of clients shared by our partners/vendors may be used for marketing under the implied understanding that the clients have voluntarily allowed the photographs/videos to be taken. In case of objections, the images will be removed immediately.

In the case of products or experiences, there may be a slight variation from the picture/video shown. We shall, however, ensure our best to keep it as close to the photograph/description as possible.

The product specifications (weight, size, colour etc.) mentioned with the product photos are only approximate. There may, hence, be a variation in the pictures and the respective products., in its absolute discretion, may deliver a similar/alternate product for reasons or exigencies beyond its control.

The product/services provided on this site are without warranties of any kind either expressed or implied and disclaims all or any of them to the fullest extent. does not warrant that the products/services offered will be error-free, or that the defects will be corrected, or that this site or the server that makes it available are or will be free of viruses or other harmful components.

In an effort to provide our customers with the most current information, will, from time to time, make changes in the contents and in the products or experiences described on this site. Prices and the availability of items are subject to change without notice. Any prices used on this site may not be indicative of the actual selling prices in your area. We reserve the right to limit sales, including the right to prohibit sales to re-sellers.

All worldwide rights, titles, and interests are legally reserved. The contents of our website and the website as a whole are intended solely for your personal and non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial use is prohibited without the prior written permission of You cannot reproduce, publish, display, modify, sell, or distribute any of the materials from

If in case, your order is not dispatched and incorrect information has occurred due to an error in pricing or product(s) information, your order will not be considered and we reserve the rights, to cancel the order for any reason and revert back to you through e-mail, message or call.

Refund Policy

Cancellation by

  • Please note that there are some orders that we are unable to accept and they will be cancelled from our side.
  • We reserve the right, to cancel the order for any reason. Like under any foreseen circumstances that may come in the way of your order that may be limitations on quantity available for purchase, error in product(s) or pricing information, or limitations of our credit department.
  • We may also require information before accepting your order. We will contact you if in any case, your order is cancelled or any kind of information that is required to accept your order.
  • In case of perishable items, delivery is attempted just once. If the address is incorrect or the recipient is not available we will not be able to deliver again as the items are unusable again. No refunds are possible in such cases.

Cancellation by customer:

  • If your order is cancelled after making payment from your side, the amount will be credited after deducting 3% from your total order amount as a processing fee to your account within 7-10 working days. No refund will be valid on personalized order.
  • We reserve the right to not refund your amount when you cancel your order after starting your work or your order is dispatched/delivered because it will be unusable for anyone.
  • For order cancellation, please email us at
  • As our all products are personalised and ordered for any special occasion, we start your work within few hours of receiving your order.

Change Billing/Shipping Details

In case of providing wrong mobile number or shipping/billing details, customer have to drop an email on

We can do these corrections only if the you share details before dispatching the product.

Pictures/Photographs Validations

  • Customers must have to provide pictures/photographs in HD quality to customize your product better and to avoid any distortion/issues in the output of your customized product.
  • Please read the instructions (mentioned in the product description) before uploading the required pictures/photographs for your product customization to avoid any distortion/issues in the final product.
  • Twitzilla will not be responsible for such distortion/issues in your product if the picture given/uploaded is not compliant with the instructions.
  • We can’t notify/inform you of such issues. So please make sure all the pictures/photographs you will upload during the purchase must be compliant with the instructions.
  • Pictures/Photographs must be of good or HD quality otherwise they may get distorted during printing/engraving/enlargement etc.

Legal Terms

Twitzilla ( is a website providing services all over India and sending you incredible lovely gifts & cards at your doorstep. Twitzilla has its office in Faridabad, HR. All the litigation will strictly be subject to the judiciary of Faridabad,HR jurisdiction only. It is one of the prominent websites that engaged in providing tailor-made gifts to customers globally.

You Agree and Confirm

If you have given us incomplete information of delivery (i.e. wrong name or address) extra charges will be taken from you as delivery charge if in case your parcel will be returned back to us from courier company and you need it again. reserves the rights to confirm the information and other details provided by you at any time, and if your given information is incorrect, we reserve the right to reject your request of the given address or information.

During the unboxing of the parcel box, a person should take a short video and send it to our instagram (twitzilla) or official email address ( to claim the damage recovery of your Twitzilla’ product.

Complaint regarding product:

  • If you feel the product is defective, please contact us and we will work out a solution to your satisfaction. Product(s) will take 10-15 days for replacement after receiving your product by Loving Crafts. You will need to send these back to us to get a fresh piece. Returns are not processed for any products that are tampered with, in used condition, or with damaged packaging etc.
  • If you have any complaint or problem regarding your ordered product, please contact us at within 24 hours after receiving your order.
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