Your Cart

Want to chat?

DM on Instagram


Refund and Returns Policy

Refund Policy

Cancellation by

  • Please note that there are some orders that we are unable to accept and they will be cancelled from our side.
  • We reserve the right, to cancel the order for any reason. Like under any foreseen circumstances that may come in the way of your order that may be limitations on quantity available for purchase, error in product(s) or pricing information, or limitations of our credit department.
  • We may also require information before accepting your order. We will contact you if in any case, your order is cancelled or any kind of information that is required to accept your order.
  • If you feel the product is defective, please contact us and we will work out a solution to your satisfaction. Product(s) will take 10-15 days for replacement after receiving your product by Twitzilla. You will need to send these back to us to get a fresh piece. Returns are not processed for any custom product or products that are tampered with, in used condition, or with damaged packaging etc.
  • In case of perishable items, delivery is attempted just once. If the address is incorrect or the recipient is not available we will not be able to deliver again as the items are unusable again. No refunds are possible in such cases.

Cancellation by customer:

  • If your order is cancelled after making payment from your side, the amount will be credited after deducting 3% from your total order amount as a processing fee to your account within 7-10 working days. No refund will be valid on personalized order.
  • We reserve the right to not refund your amount when you cancel your order after starting your work or your order is dispatched/delivered because it will be unusable for anyone.
  • For order cancellation, please email us at
  • As our all products are personalised and ordered for any special occasion, we start your work within few hours of receiving your order.
Free shipping

On All Orders

Best Gifting Zilla

Best High Quality Gifts Availble

100% Secure Checkout

Razorpay / MasterCard / Visa / UPI